Our friendly Support Staff is at your service 24 hours a day 365 days a year to address your questions as quickly as possible.
In an e-mail message, please state the problem and give us details of how you prefer to be contacted as well as your local time zone. You can also contact the Help Desk directly at the toll-free support number below.
For support, please contact us anytime - we are available 24 hours a day:
0800 677 199 (German speaking representative available from 07:00CET to 0:00CET)
International Support numbers:
International Support:
+46 470 705 750
Fax:
+46 470 705 759
Support Manager: If you wish to give us general feedback on our support service, please contact our support manager at
The support manager welcomes your general comments on our support service; but for qualified, instant help, the support department is best suited to address your problem or question.
Software problems: If you experience any software problems, or have suggestions for improvement, kindly fill out the Bug Report/Suggestion Form. Your submission is sent to the software developer of Casino.Net. We appreciate your help in our work to improve our services.
All support related issues should be directed to the support team above. This includes problems with your account, forgotten passwords, bonus questions, problems and other related issues.
For all other issues send your inquiry to the address below. Please allow up to 2 business days to receive a reply as we are extremely busy, so please be patient. For all urgent matters, please do use our support team as they are available 24 hours a day.
Players Club: For any questions related to issues you do not feel can be handled by our support team, or if you have a question about our Players Club which you cannot find answered on the Players Club pages, please send an email to
Manager: If you have an issue that you feel can only be resolved by the casino manager you can send an email directly to
24-Hour Support